Privacy policy

Privacy Policy of Zéra BV



This Privacy Policy applies to the collection, use, and disclosure of personal data by Zéra BV (hereinafter "we", "us", or "our"), located at Lourdesstraat 89A, 9041 Oostakker, Belgium, with VAT number BE1003467968 and email address info@zeradress.com, in connection with the operation of our webshop.

Information We Collect



We collect various types of personal data to provide and improve our services, process orders, and comply with legal obligations. The types of personal data we may collect include:

* Contact Information (e.g., name, email address, phone number)
* Payment Information (e.g., credit card details)
* Shipping Information (e.g., address)
* Order History and Preferences
* Communication History (e.g., emails, chat logs)

How We Use Your Information



We use the personal data we collect for the following purposes:

* To process and fulfill orders placed on our webshop
* To communicate with you regarding your orders, inquiries, and customer support requests
* To personalize your shopping experience and provide product recommendations
* To improve our products, services, and website functionality
* To comply with legal obligations, including tax and accounting requirements

Legal Basis for Processing

We rely on various legal bases to process your personal data, including:

* Performance of a Contract: Processing necessary for the performance of a contract to which you are a party (e.g., processing orders).
* Consent: Processing based on your consent, which you may withdraw at any time.
* Legal Obligations: Processing necessary to comply with legal obligations.
* Legitimate Interests: Processing necessary for our legitimate interests, provided that such interests are not overridden by your rights and interests.

Data Sharing and Disclosure



We may share your personal data with third parties for the following purposes:

* Service Providers: We may engage third-party service providers to assist us in delivering our services, such as payment processors, shipping carriers, and IT service providers.
* Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
* Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal data:

* Right to Access: You may request access to the personal data we hold about you.
* Right to Rectification: You may request that we correct any inaccurate or incomplete information.
* Right to Erasure: You may request that we delete your personal data under certain circumstances.
* Right to Object: You may object to the processing of your personal data for certain purposes.

To exercise your rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, improve user experience, and target advertising. You can control cookies through your browser settings.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may differ. We will ensure adequate safeguards are in place to protect your data.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at info@zeradress.com.