Shipping policy

Shipping Methods
We offer shipping through two trusted carriers: DHL and BPOST. These carriers are chosen for their reliability and efficiency in delivering your orders to your doorstep.

Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

Pre-order Processing Time
Please note: pre-order products have a longer processing time compared to items that are readily available. From the day of payment for the pre-order, please allow a minimum period of 40 days before the product is shipped.

Shipping Times
Shipping times vary depending on the destination and the shipping method selected at checkout:

Express Shipping - DHL: Estimated delivery within 1-3 business days.
Standard shipping within Belgium - BPOST: 1-2 business days
International standard shipping - BPOST: 7-14 business days

Please note that these are estimated shipping times provided by our carriers and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions or customs clearance.

Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. The shipping cost will be displayed at checkout before payment is finalized. Please note that shipping costs are the responsibility of the customer and will be added to the total order amount.

Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.

International Shipping
We currently offer international shipping to select countries. International shipping times and rates may vary depending on the destination and shipping method chosen.

Customs Fees and Import Taxes
Please note: Orders shipped to countries outside the EU may be subject to import duties, customs fees, and local taxes. These charges are determined by the customs authority of the destination country and are the responsibility of the recipient. We have no control over these charges and cannot provide an estimate of the costs in advance.

Shipping Restrictions
Please note that certain items may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to cancel orders containing restricted items or to adjust shipping methods as necessary to comply with regulations.

Order Issues
If you encounter any issues with your order, such as delayed delivery or damaged items, please contact our customer service team at info@zeradress.com. We will do our best to resolve any problems and ensure that you receive your order in a timely manner.

Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.